Return Policy and RMA Terms and Conditions
- Customer is responsible for inspecting all products upon arrival for defects or any discrepancies regarding what was ordered.
- Claims of damage, defect, or error must be made within 5 days after receiving your order. Failure to report within 5 days changes the RMA Terms and Conditions in which you will qualify for.
- Buyer is liable for all shipping charges to and from our facility for repair or defective/damaged replacement. Claims of freight damaged or missing items must be made to the freight carrier (in accordance with U.S. law). We will be happy to assist you in making your claim.
- Returns of non-defective items must be made within 15 days after receiving the items, in its original packaging and in salable condition. A restocking fee of 20% or $32.00 whichever is greater, will be charged. Shipping related charges are not refundable.
- Home Vacuum Sealers does not accept returns for less-than-case quantity. Less-Than-Case quantity is defined as any amount less than the original amount of an unopened case. For instance, if a case comes prepackaged with 1,000 units, you cannot request a return for 300 units. Exceptions may apply for damaged or defective products, or in the event that the product was mis-shipped.
- A Return Material Authorization (RMA) number must be obtained prior to returning any item, and return freight prepaid by the customer. Return shipping instructions will be provided.
- When submitting an RMA for claims of defects or damage Customer must attach pictures depicting defect or damage in order for product to get an approval for return.
- When returning product please mark outside of packaging with RMA issued number in black marker for easy identification and processing. Any packages received without this number will be discarded/or put back into inventory.
- Any merchandise returned without a valid RMA will be subject to a $25.00 service fee.
- No returns will be accepted after 30 days. Failure to request to return after 30 days changes the RMA Terms and Conditions in which you will qualify for.
- Credit card refunds will be processed via company check and made out to Card Holders name or charged back to the credit card.
- All RMA’s must be submitted to sales@homevacuumsealers.com to be processed.